At Electro Banna, we want you to have a smooth shopping experience. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under our return policy, you may request a return.
Return Window
Return requests must generally be submitted within 7 days of delivery.
Products returned after the applicable return period may not be accepted.
Eligible Returns
A product may be eligible for return if:
- You received the wrong product
- The product arrived damaged
- The product is defective
- The product received is materially different from the product ordered
The product must generally be unused and returned in its original condition with the original packaging, accessories, manuals, and other included items.
Non-Returnable Products
Certain products may not be eligible for return due to hygiene, safety, compatibility, or product-specific reasons.
This may include opened or used personal-audio products such as earbuds, where applicable.
Any product-specific return restrictions will be mentioned on the relevant product page.
